Ordering Information

Greetings Decypher shoppers! 
We appreciate your business and we will maintain an excellent rapport of providing you with the best service possible!

 


ORDERS
You may make your purchases in a couple of ways:

  • the most common; using our shopping cart and secure checkout services through our online store.
  • We also accept your orders/payments via phone (613) 274-0347 or email.

Taxes on purchases
Residents of Ontario, Nova Scotia, New Brunswick and Newfoundland/Labrador
are subject to 13% HST

All other residents of Canada are subject to 5% GST.

US and International orders are exempt from the above.

Our GST # 82061 9013 RT0001


SHIPPING
All orders are processed within 24 hours of placing your order. We use Canada Post as our delivery service. 

Your item will be shipped via Canada Post, and shipping costs are dependant upon your value of your order. All orders are shipped with tracking.

Orders up to $24.99  Canada  $10.00
Orders between $25 to $59.99    Canada  $15.00
Orders above $60 to $99.99  Canada  $20.00
Orders $100+   Canada  FREE
Orders up to $24.99  United States    $10.00
Orders between $25 to $59.99  United States  $15.00
Orders above $$60 to $99.99  United States  $20.00
Orders above $100+  United States  FREE
Orders up to $24.99  International  $18.00
Orders between $25 to $59.99  International  $32.00
Orders between $60 to $99.99  International  $40.00
Orders above $100+  International   $50.00

Delivery time frames are approximate via Air Mail service:
Within Canada - 2-7 business days
United States - 7-14 business days
International - 7-21 business days

NOTE:
Correct value shipping must be chosen to ensure your order will be mailed via tracked mail service. Otherwise, we will take liberty to mail via non-tracked method of which will delay your delivery time.

LOCAL ORDERS (OTTAWA, ON)
Would you like to save on the shipping? No problem! Items are available for pick-up at your convenience at no additional charge. Please contact us in advance to arrange for your pick-up.

If you are interested in a shipping quote or more information on a product, please send us an email!

 


 

OUR PACKAGING
Decypher
believes in protecting our environment. We ship our items using recycled boxes from dry/frozen food products and other miscelleaneous items. These are collected from our staff, family and friends, and are in excellent, perfectly reusable condition. Please be aware that the box chosen to ship your item(s) is not meant to be offensive to the recipient. We base the size of the box in accordance to your order (number of items & weight). Please help us do your share and recycle these boxes again.


RETURNS
Returns are accepted for a full refund (excluding shipping costs) via your payment method. We can also exchange your item providing we still have the same style/size in stock. Returns will be at your cost to ship it back to us.

All returns must be in original condition with tags attached. Removal of any tags that are sewn into the garment will result as a non-returnable garment.

Clearance items are a final sale.

Returns are NOT accepted on personal garments such as hosiery and lingerie for hygienic reasons.

Please ask any questions you may have before your purchase. We would be happy to provide more clothing measurements to help you find the clothing you want and for that proper fit, so that you can WEAR IT! and LIVE IT!


PAYMENT METHODS

At the check-out, you are re-directed to the PayPal web-site to process credit card payments. PayPal, Visa and Mastercard are accepted. A PayPal account is NOT required to process the payment if you are using your Visa or Mastercard. All payments are securely processed through PayPal. DECYPHER uses PayPal for the processing of all transactions. All transactions are fully encrypted via Secure Socket Lay (SSL) protocol. This means that you can shop with confidence, knowing that your credit card and personal information are transmitted using secure, fully encrypted SSL protocol.

FOR RESIDENTS OF CANADA ONLY:
INTERAC EMAIL MONEY TRANSFER

For an easy transaction, we also accept Interac email transfers conducted through any of the major banks.

With the Interac Email Money Transfer service and Internet banking, you can send money directly from your personal bank account using Decypher's email address of which the payment will be accepted. Please be sure to mail us your address for shipping purposes.