Shipping, Returns & Contact Info

 

Greetings Decypher shoppers! 
We appreciate your business and we will maintain an excellent rapport of providing you with the best service possible!


LOCAL ORDERS (OTTAWA, ON)
Would you like to save on the shipping? No problem! Items are available for pick-up at your convenience at no additional charge. Please contact us in advance to arrange for your pick-up.

SHIPPING
All orders are processed within 24 hours of placing your order. 
We use Canada Post as our delivery service. 

Your item will be shipped via Canada Post, and shipping costs are dependant upon your value of your order.

 

Orders up to $24.99  Canada  $8.00
Orders between $25 to $59.99    Canada  $12.00
Orders above $70+  Canada  FREE
Orders up to $24.99  United States    $8.00
Orders between $25 to $59.99  United States  $12.00
Orders above $70+  United States  FREE
Orders up to $24.99  International  $15.00
Orders between $25 to $99.99  International  $32.00
Orders above $100+  International   $40.00

 

Delivery time frames are approximate via Air Mail service:
Within Canada - 2-7 business days
United States - 7-14 business days
International - 7-21 business days

NOTE:
Correct value shipping must be chosen to ensure your order will be mailed via Air Mail service. Otherwise, we will take liberty to mail via Surface Mail of which delivery will be 4-6 weeks (for International Orders).

If you are interested in a shipping quote or more information on a product, 
please send us an email!


 

OUR PACKAGING
Decypher
believes in protecting our environment. We ship our items using recycled boxes from dry/frozen food products and other miscelleaneous items. These are collected from our staff, family and friends, and are in excellent, perfectly reusable condition. Please be aware that the box chosen to ship your item(s) is not meant to be offensive to the recipient. We base the size of the box in accordance to your order (number of items & weight). Please help us do your share and recycle these boxes again.


RETURNS
Returns are accepted for a full refund (excluding shipping costs) via your payment method. We can also exchange your item providing we still have the same style/size in stock. Returns will be at your cost to ship it back to us.

All returns must be in original condition with tags attached. Removal of any tags that are sewn into the garment will result as a non-returnable garment.

Clearance items are a final sale.

Returns are NOT accepted on personal garments such as hosiery and lingerie for hygienic reasons.

Please ask any questions you may have before your purchase. We would be happy to provide more clothing measurements to help you find the clothing you want and for that proper fit, so that you can WEAR IT! and LIVE IT!